1. Can I exchange my order?
YES! Any order placed can be returned for exchange within 14 days upon receipt of merchandise. We welcome unwashed, unaltered or unused merchandise in sellable condition and original packaging. We recommend you to reach out to us via phone at (852) 2240 5680 or email at dghk-eshop@hktdc.org directly. Please ship out by courier or post to HKTDC Design Gallery (Address: G/F, Convention Plaza, 1 Harbour Road, Wanchai, Hong Kong).
We will be more than happy to exchange all the items we have received. We will email you a notification once your request has been processed. Once processed, please allow us 2-4 business days to ship out the exchanged item.
Please understand that the delivery charge from your location to our designated location is not covered at the moment. However, the shipping fee to send out the exchanged goods will be borne by us.
2. Can I exchange my order if merchandise is found defective?
YES! We want to make our return process as seamless as possible. Please return the product within 14 days upon receipt of merchandise. We welcome unwashed, unaltered or unused merchandise in sellable condition and original packaging for exchange. Please ship out by courier or post to HKTDC Design Gallery (Address: G/F, Convention Plaza, 1 Harbour Road, Wanchai, Hong Kong).
We will be more than happy to exchange all the items we have received. We will email you a notification once your request has been processed. Once processed, please allow us 2-4 business days to ship out the exchanged item.
Please understand that the delivery charge from your location to our designated location is not covered at the moment. However, the shipping fee to send out the exchanged goods will be borne by us.
