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Terms and Conditions

Terms and Conditions

1. General
a. The Hong Kong Trade Development Council (referred to as "HKTDC", "we", "us" and "our") owns and operates the website.  Our websites are spread all over the Internet (including through the use of applications or software) to provide online and offline shopping experience ("Services").  
b. By using our site you agree to be bound by the following terms and conditions. Please read them carefully.
c. We may, in our sole discretion and at any time, without notice to you, add to, amend or remove any Information from the Website, or alter the presentation, substance, or functionality of the Website. By continuing to use the Website following such amendments to the Terms of Use, you agree to be bound by such amendments.
d. The meaning of some words used in these terms and conditions:

"Content"

any information, materials, documents, text, images, video clips, directories, files, databases, listings, service, and/or mechanisms provided, produced, hosted by, linked to or accessed through use and/or provision of Design Gallery Online Store

"Information"

information, data, content, analysis, news, reports, programmes, photographs, pictures, graphics, video, audio, software and other materials and services, communications, transmissions and other items, tangible or intangible

"Personal data"

personally identifying information or sensitive data (including but not limited to names, ages, addresses, occupations, contacts, other personal details and credit card information)

"Services"

services as may be offered from time to time on the Website

"HKTDC", "we", "our" or "us"

Hong Kong Trade Development Council

"HKTDC Design Gallery", “Design Gallery”

means Design Gallery operated by HKTDC

"HKTDC Affiliates", "Our Affiliates"

HKTDC's agents or licensors, and their respective agents, officers, affiliates and employees

"Terms of Use"

the terms of use set forth below as amended from time to time

"Third Party Provider"

any provider of Information or services (including third party payment processors) on the Website other than HKTDC

"users", "you" or "your"

any person who accesses the Website

"Website"

dghk-eshop.hktdc.com, including the Services offered therein, and any other website(s) from time to time hosted or linked up by HKTDC


2. Order
a. HKTDC Design Gallery will endeavour to ensure that the Content and the product descriptions on the Site are as accurate and complete as possible. We however do not warrant that “Content” and product descriptions are accurate, complete, current or error-free. 
b. Merchandise listed on this website are available while stock lasts and photos are for reference only.
c. We do not use our website to knowingly solicit any personal data or other information from any person under the age of 18. If you are under 18, by visiting our website you agree that you have informed your parents and/or guardians about the Terms & Conditions prior use and they have approved usage by you on the terms of the Terms & Conditions.

3. Pricing
a. Prices are shown on the Site in Hong Kong Dollars (HKD), depending on the shipping country as shown in the upper-left corner on the Site or indicated by you while placing an order. 
b. Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
c. If your credit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

4. Payment
We accept payments made by Visa and MasterCard for all orders. 

By placing an order using one of the above credit cards, you confirm that the credit card used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your payment details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.

5. Delivery
We endeavour to dispatch all products ordered within 3-4 working days after the order has been placed and accepted by us. You will be given an estimated delivery time when you receive an email to confirm the goods have been dispatched to you. Our team will try our best to meet the estimated delivery but cannot guarantee that such estimate can be met.

You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the collector is not the original purchaser, then you accept that signature of the collector is evidence of delivery and fulfilment of your order. You also accept the associated transfer of responsibility in the same way.

6. Returns & Exchanges
Items sold are non-refundable. 

However, all merchandise (in its original packaging, unwashed, unaltered or unused in sellable condition) is eligible for exchange and may be arranged provided that the customer informs HKTDC Design Gallery at (852) 2240 5680 or email to dghk-eshop@hktdc.org within 14 days upon receipt of merchandise.  The receipt of merchandise will serve as a proof of purchase.  You can opt for exchange by courier or post.

Please understand that the delivery charge from customers’ location to our warehouse is not covered at the moment, however, the shipping fee to send out the exchanged goods will be borne by HKTDC Design Gallery. Once received, HKTDC Design Gallery will email you a notification when it has been processed.  

7. Indemnity
You agree to on demand defend, indemnify and hold us and the HKTDC Affiliates harmless from and against all liabilities, damages, claims, actions, costs and expenses (including without limitation legal fees), in connection with or arising from your breach of any provision in these Terms of Use and/or your use of the Website and /or the Information available from time to time on the Website for any purpose whatsoever (whether or not constituting a breach of any provision in these Terms of Use). We may, if necessary, participate in the defence of any claim or action and any negotiations for settlement. No settlement which may adversely affect our rights or obligations shall be made without our prior written approval. We reserve the right, at our own expense and on notice to you, to assume exclusive defence and control of any claim or action.

8. Liability
Views expressed in any media by the designers, companies or third parties, whose products are sold at our stores or on the Site or with whom we are associated, are their own. HKTDC Design Gallery takes no responsibility for any such views as they do not necessarily reflect ours.

HKTDC Design Gallery does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.

9. Intellectual Property Rights
All content on the website used by the company, including but not limited to works, pictures, files, information, materials, website structure, website screen arrangement, web design and other intellectual property rights, belong to or have obtained the consent of the right holder and use with authorization. No one may use it in any way without obtaining the written consent and authorization of the company or the right holder in advance. In case of violation, the use of network services will be permanently prohibited, and all damages suffered as a result will be requested, including but not limited to loss of goodwill, referee fees and attorney fees, etc.

If anyone is found to have infringed on the intellectual property rights of HKTDC Design Gallery or other right holders, please notify our customer service center immediately and call (852) 2240 5680 for processing.

10. General 
a. HKTDC Design Gallery reserves the right to amend terms & conditions and of final decision on all matters of disputes.
b. For any enquiry regarding online order and delivery, please call our customer service hotline at (852) 2240 5680 (Service hour: Monday to Friday 9 am to 6 pm) or email to dghk-eshop@hktdc.org. 

Privacy Policy Statement

The Hong Kong Trade Development Council (referred to as "HKTDC", "we", "us" and "our") takes individuals' privacy seriously.  This Statement explains our policies and practices to safeguard the privacy of customers in accordance with the Hong Kong Personal Data(Privacy) Ordinance (Chapter 486) (the "Ordinance") under the laws of Hong Kong.  From time to time, it is necessary for you to supply HKTDC Design Gallery with personal information and particulars to enable us to carry out the activities described in Paragraph 3 below. We may also generate and compile information about you.  Personal information provided by you and all information generated and compiled by us from time to time is collectively referred to as "Personal Data". 

By visiting any websites owned and operated by us or providing us with your personal data via other means, including via our physical stores or telephone enquiries number, or via your application for or use of our services, you agree that we will collect, use and store your Personal Data in accordance with this Privacy Policy Statement (“Statement”), amended from time to time.  You are advised to check it on a regular basis.

HKTDC and SHOPLINE operate independently. HKTDC will not disclose your personal data to SHOPLINE without your consent. If you are interested in shopping on SHOPLINE, you will need to open a SHOPLINE account, and provide your personal data to SHOPLINE who will process your personal data as permitted by its privacy policy which HKTDC has no control over. For details about how SHOPLINE may use your personal data for direct marketing purposes and/or how SHOPLINE may disclose your personal data to a third party, please see https://home.hktdc.com/en/s/privacy-policy-statement. Please note that if you opened a SHOPLINE account, this SHOPLINE account must be managed separately from your current HKTDC Design Gallery account.

SHOPLINE will store your personal data in one of its storage locations in South East Asia.

We respect your privacy and we promise:

·        to implement computer, physical and procedural safeguards to protect the security and confidentiality of the personal data we collect;

·        to limit the personal data collected to the minimum required to provide services requested by you;

·        to permit only our properly trained, authorized employees to access personal data;

·        not to disclose your personal data to external parties unless you have agreed, we are required bylaw or we have previously informed you.

1.    What this Statement Covers

This Statement covers the Personal Data that we collect and handle when you subscribe with us or when you request for our services, via online or/and in our physical stores or premises outside. This may occur on our website or via other means. It also covers Personal Data that we may generate and compile about you. Where our operations are subject to privacy legislation other than that of the Hong Kong Special Administrative Region (“Hong Kong”), then this Statement shall be applied so far as practicable and consistent with such local legislation.

2.    Collection of Personal Data

a.    You may be requested to provide your Personal Data when you use our products and services or when you visit our websites/social media or contact us by telephone/email/fax and at our physical stores, such as but not limited to:

a.    when you register an online account;

b.    when you do in-store or online shopping;

c.     when you conduct gift redemption or shopping voucher request;

d.    when you participate in our promotions and events;

e.    when you use social media to post information and sharing of activities;

f.      when you participate in our surveys or questionnaires;

g.    when you (un) subscribe to our marketing communications;

h.    when you submit any comments or feedback to us and/or

i.      when you are required to verify your identity with us.

b.   The Personal Data that you may be requested to provide us includes, but are not limited to, your title, name, gender, phone number, email address, mailing address, birthday information, nationality, personal interests, favourite product categories and other personal data.

c.    It is mandatory for you to provide certain categories of Personal Data (as specified at the time of collection). Refusal to provide any Personal Data marked as mandatory may render us unable handle the request you are making, and we reserve the right not to provide our products or services.

d.   All Personal Data will be collected on a voluntary, open and fair basis.

e.   Any information that we collect will be used for internal use only, and will not be disclosed to third parties.

f.     If you use credit cards for payment, all requested data will be securely encrypted and transmitted directly to the credit-processing bank for payment authorization. We assure that we will not extract any significant credit card information.

3.    Usage of Personal Data

a.   HKTDC Design Gallery may use your Personal Data for the following purposes:

a.   for the provision of sales, or rewards, birthday promotion, and services under any programs or events by HKTDC Design Gallery / its service providers (who are engaged by us to assist with providing you our services);

b.   or carrying out your instructions, responding to your enquiry or providing customer service to you;

c.    for performing investigation, research or statistical analysis in order to improve our products and services and for marketing purpose;

d.   with your consent, for direct marketing purposes, and for notifying you about new product, special offers and other special promotions;

e.   for forming part of a customer data base necessary for HKTDC Design Gallery to communicate with you by email, mail, fax, phone or other means, including contacting you regarding your enquiries;

f.     for use of the online services available on our website such as online shopping and participate in events and promotions;

g.   for matching your personal data with information you provided to us via other means; and/or

h.   for observing any legal, governmental or regulatory requirements of Hong Kong or other relevant jurisdiction including any disclosure or notification requirements to which HKTDC Design Gallery or other class of data recipient are subject.

4.   Accuracy

a.   HKTDC Design Gallery will take all practicable steps to ensure that the Personal Data so collected are accurate.  However, your efforts to provide accurate Personal Data upon subscription of HKTDC Design Gallery services and thereafter to update HKTDC Design Gallery of any changes of your Personal Data are always welcome.

5.    Personal Data Sharing and Disclosure

a.   To facilitate the purposes set out in paragraph 3 above, we may disclose Personal Data with the following parties(whether within or outside Hong Kong):

a.   HKTDC;

b.   third party services providers engaged by us to assist with providing you with our services, including data entry, customer database management, customer contact services regarding products and services (and services providers may contact you regarding promotions, event sand activities, products rewards, shopping vouchers and reward redemption, sales, ordering, refund, replacement and/or delivery), and securely disposing of your Personal Data ("Third Party Service Providers"). These Third Party Service Providers are under a duty of confidentiality to us and are only permitted to use your Personal Data in connection with the purposes specified in Paragraph 3 above, and will not use your Personal Data for a purpose other than those mentioned in Paragraph 3 without your consent.

c.    other business partners such as website, mobile app and loyalty programme operators;

d.   credit reference agencies, credit, debit and/or charge card companies and/or banks;

e.   law enforcement agencies, government and regulatory and other organisations;

f.     insurers;

g.   any person under a duty of confidentiality to us (including our professional advisers)

b.   We may also share aggregated data with third parties for various purposes (including marketing, advertising). Prior to that, we will de-identify your personal data first to ensure that  your identity will not be disclosed in such sharing., We may also such  data in our analytics projects to  better understand your needs and to improve and adapt our products and services.

6.    Access and Correction

a.   You have the right to know:

a.   the Statement of HKTDC Design Gallery;

b.   whether HKTDC Design Gallery holds any of your Personal Data; and

c.    the kind of Personal Data being held by HKTDC Design Gallery.

b.   You can exercise your right to access  or to correct  your Personal Data at any time. You may also opt out of receiving HKTDC Design Gallery’s direct marketing communication regarding  new products and services.

c.    If you have any questions regarding this Statement or if you wish to access or correct your Personal Data, you can email us via dghk-eshop@hktdc.org, or call our customer service hotline at (852) 2240 5680 from 9 am – 6 pm Monday to Friday. HKTDC Design Gallery will, upon satisfying itself of the authenticity and validity of the access or correction request, make every endeavour to comply with and respond to the request within the period set by the statutory requirement.

d.   In accordance with the Ordinance, we reserve the right to charge you a reasonable fee for the processing of any data access or correction request.

7.   Confidentiality & Security

a.   When you provide your personal information to us, only authorized HKTDC Design Gallery staff and Third Party Service Providers appointed by HKTDC Design Gallery, have access right to retrieve these information for carrying out their job duties and they must comply with a set of strict guidelines on how to use these Personal Data.

b.   We use Secure Socket Layer (SSL) to encrypt your personal information before it is transmitted to us. In a bid to protect customers' data, all credit card authentication and payment authorization are handled directly by relevant banks. HKTDC Design Gallery will have no record of such data. Always remember to sign out of your account and close your browser window upon the end of each transaction. Our forced logout mechanism, where applicable, will ensure no one can access your personal information and correspondence. If you use credit cards for payment, all requested data will be securely encrypted and transmitted directly to the credit-processing bank for payment authorization.

c.    Since no system is impenetrable and no information provided over the Internet is completely secure, therefore we cannot guarantee the security of any information that you transmit to us or receive from us over the Internet.

8.    Retention of Personal Data

a.   Subject to, or where otherwise required bylaw or permitted by law to protect our interests, we will:

a.   only retain your Personal Data for as long as it is necessary to fulfil the original purpose for which it was collected; and

b.   erase any of your Personal Data that we have stored as soon as reasonably practicable, if you choose to delete your account with us.

9.   Direct Marketing

a.   You may opt-out of receiving direct marketing communications from HKTDC Design Gallery by:

a.   logging into our website;

b.   email us via dghk-eshop@hktdc.org;

c.    call our Customer Service Hotline at (852)2240 5680 from 9 am – 6 pm Monday to Friday;

d.    in the case of emails, by clicking the “unsubscribe” link at the bottom of such emails.

b.   In accordance with the statutory requirements, HKTDC Design Gallery will honour your request not to use your Personal Data for the purposes of direct marketing.

10.  Links

a.   This site may contain links to other sites and pages which are operated by third parties. We have no control over the content of the linked websites or the way in which the operators of those websites deal with your Personal Data. You should review the privacy policy for those third-party websites to understand the ways in which your Personal Data may be used by those third parties. We do not accept any responsibility or liability for any use or breach of your personal data by such third parties.

11.  Cookies

a.   If you visit our website, we may use cookie files to store and track information about you and your preferences. A cookie is a small text file that our website transfers to your computer. We use cookies for a variety of reasons, such as allowing us to maintain your information across multiple pages within or across web sessions. Most web browsers automatically accept cookies, but if you prefer, you can change your internet settings to block them in the future. However, blocking cookies may result in a loss of functionality on the website.

b.   We protect the personal data that you provide to us by electronic and managerial measures. To protect your personal data while you are on our Site, we will encrypt any personal data you transmit to us via our Site using Secure Socket Layer (SSL) — an industry standard for encryption over the Internet. However, since no system is impenetrable and no information provided over the Internet is completely secure, we cannot guarantee the security of any information that you transmit to us. Also, this Site uses small files called cookies to help us customize your browsing experience (which will be handled in accordance with our privacy policy). If you do not wish for our Site to remember your personal settings or are using a shared or public computer, it is recommended to clear your cookies or amend the cookie settings of your browser. 

12.  Contact us

a.    If you have any questions regarding this Statement, please contact us at:

dghk-eshop@hktdc.org
Hong Kong Trade Development Council Design Gallery
Tel: (852) 2240 5680

Notes: In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.