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Terms and Conditions

1.             General
a.         The Hong Kong Trade Development Council (referred to as "HKTDC", "we", "us" and "our") owns and operates the website.  Our websites are spread all over the Internet (including through the use of applications or software)to provide online and offline shopping experience ("Services").  

b.         By using our site you agree to be bound by the following terms and conditions. Please read them carefully.

c.         We may, in our sole discretion and at any time, without notice to you, add to, amend or remove any Information from the Website, or alter the presentation, substance, or functionality of the Website. By continuing to use the Website following such amendments to the Terms of Use, you agree to be bound by such amendments.

d.         The meaning of some words used in these terms and conditions:


any information, materials, documents, text, images, video clips, directories, files, databases, listings, service, and/or mechanisms provided, produced, hosted by, linked to or accessed through use and/or provision of Design Gallery Online Store


information, data, content, analysis, news, reports, programmes, photographs, pictures, graphics, video, audio, software and other materials and services, communications, transmissions and other items, tangible or intangible

"Personal data"

personally identifying information or sensitive data (including but not limited to names, ages, addresses, occupations, contacts, other personal details and credit card information)


services as may be offered from time to time on the Website

"HKTDC", "we", "our" or "us"

Hong Kong Trade Development Council

"HKTDC Design Gallery", “Design Gallery”

means Design Gallery operated by HKTDC

"HKTDC Affiliates", "Our Affiliates"

HKTDC's agents or licensors, and their respective agents, officers, affiliates and employees

"Terms of Use"

the terms of use set forth below as amended from time to time

"Third Party Provider"

any provider of Information or services (including third party payment processors) on the Website other than HKTDC

"users", "you" or "your"

any person who accesses the Website

"Website", including the Services offered therein, and any other website(s) from time to time hosted or linked up by HKTDC

2.             Order

a.             HKTDC Design Gallery will endeavor to ensure that the Content and the product descriptions on the Site are as accurate and complete as possible. We however do not warrant that “Content” and product descriptions are accurate, complete, current or error-free. 

b.             Merchandise listed on this website are available while stock lasts and photos are for reference only.

c.             We do not use our website to knowingly solicit any personal data or other information from any person under the age of 18. If you are under 18, by visiting our website you agree that you have informed your parents and/or guardians about the Terms & Conditions prior use and they have approved usage by you on the terms of the Terms & Conditions.

3.             Pricing

a.             Prices are shown on the Site in Hong Kong Dollars (HKD). 

b.             Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

c.             If your credit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

4.             Payment

We accept payments made by Visa and MasterCard for all orders. 

By placing an order using one of the above credit cards, you confirm that the credit card used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your payment details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.

5.             Delivery

We endeavour to dispatch all products ordered within 3-4 working days after the order has been placed and accepted by us. You will be given an estimated delivery time when you receive an email to confirm the goods have been dispatched to you. Our team will try our best to meet the estimated delivery but cannot guarantee that such estimate can be met.

You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the collector is not the original purchaser, then you accept that signature of the collector is evidence of delivery and fulfilment of your order. You also accept the associated transfer of responsibility in the same way.

6.             Returns & Exchanges

Items sold are non-refundable. 

However, all merchandise (in its original packaging, unwashed, unaltered or unused in sellable condition) is eligible for exchange and may be arranged provided that the customer informs HKTDC Design Gallery at(852) 2240 5680 or email to within 14 days upon receipt of merchandise.  The receipt of merchandise will serve as a proof of purchase.  You can opt for exchange by courier or post.

Please understand that the delivery charge from customers’ location to our warehouse is not covered at the moment, however, the shipping fee to send out the exchanged goods will be borne by HKTDC Design Gallery. Once received, HKTDC Design Gallery will email you a notification when it has been processed.  

7.             Indemnity

You agree to on demand defend, indemnify and hold us and the HKTDC Affiliates harmless from and against all liabilities, damages, claims, actions, costs and expenses (including without limitation legal fees), in connection with or arising from your breach of any provision in these Terms of Use and/or your use of the Website and /or the Information available from time to time on the Website for any purpose whatsoever (whether or not constituting a breach of any provision in these Terms of Use). We may if necessary, participate in the defence of any claim or action and any negotiations for settlement. No settlement which may adversely affect our rights or obligations shall be made without our prior written approval. We reserve the right, at our own expense and on notice to you, to assume exclusive defence and control of any claim or action.

8.             Liability

Views expressed in any media by the designers, companies or third parties, whose products are sold at our stores or on the Site or with whom we are associated, are their own. HKTDC Design Gallery takes no responsibility for any such views as they do not necessarily reflect ours.

HKTDC Design Gallery does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.

9.             Intellectual Property Rights

All content on the website used by the company, including but not limited to works, pictures, files, information, materials, website structure, website screen arrangement, web design and other intellectual property rights, belong to or have obtained the consent of the right holder and use with authorization. No one may use it in any way without obtaining the written consent and authorization of the company or the right holder in advance. In case of violation, the use of network services will be permanently prohibited, and all damages suffered as a result will be requested, including but not limited to loss of goodwill, referee fees and attorney fees, etc.

If anyone is found to have infringed on the intellectual property rights of HKTDC Design Gallery or other right holders, please notify our customer service center immediately and call (852) 2240 5680for processing.

HKTDC Design Gallery reserves the right to amend terms & conditions and of final decision on all matters of disputes.

For any enquiry regarding online order and delivery, please call our customer service hotline at (852) 2240 5680 (Service hour: Monday to Friday 9 am to 6pm) or email to