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Return Policy

1. Can I exchange my order?
YES! Any order placed can be returned within 14 days upon receipt of merchandise. We welcome unwashed, unaltered or unused merchandise in sellable condition and original packaging for exchange. Please ship out by courier or post to HKTDC Design Gallery (Address: G/F, Convention Plaza, 1 Harbour Road, Wanchai, Hong Kong).
Please understand that the delivery charge from your location to our designated location is not covered at the moment, however, the shipping fee to send out the exchanged goods will be borne by us! Once received, we will be more than happy to exchange all the items we have received.  We will email you a notification once this has been processed.  Once processed, please allow us 2-4 business days to ship out the exchanged item.

2. Can I exchange my order if merchandise is found defective?
YES! We want to make our returns process as seamless as possible.  Please return the product within 14 days upon receipt of merchandise. We welcome unwashed, unaltered or unused merchandise in sellable condition and original packaging for exchange. Please ship out by courier or post to HKTDC Design Gallery (Address: G/F, Convention Plaza, 1 Harbour Road, Wanchai, Hong Kong).

Please understand that the delivery charge from your location to our designated location is not covered at the moment, however, the shipping fee to send out the exchanged goods will be borne by us! Once received, we will be more than happy to exchange all the items we have received.  We will email you a notification once this has been processed.  Once processed, please allow us 2-4 business days to ship out the exchanged item.

3. I forgot to add an item to my order, can I make a change before it ships?
In order to process your order instantly, all items will be sent directly to our warehouse for shipping once we have received your order.  Thus, please bear with us that no changes can be made at this stage. Kindly place a new order on the website for any additional items. 

4. Can I change the color or size of what I just ordered?
In order to process your order instantly, all items will be sent directly to our warehouse for shipping once we have received your order.  Thus, please bear with us that no changes can be made at this stage. Kindly place a new order on the website for any additional items.

5. Can I return or refund?
Items sold cannot be returned and are non-refundable.