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FAQ

We hope we can answer your question below, but if not, feel free to contact us at dghk-eshop@hktdc.org!

ORDERS & SHIPPING

1.   What is my order status?

To trace when your shipment will be ready, you may directly access the tracking page of our designated service provider (https://www.sf-express.com/cn/en/dynamic_function/waybill/) with the set of way bill number we have provided earlier.  It typically takes 3-4 business days for an order to ship. If you need further assistance, please reach out to us via phone at (852) 2240 5680 or email to dghk-eshop@hktdc.org

 

2.   How do I cancel my order?

Unfortunately, we are not set up for any refund nor order cancellation at the moment. We recommend you reach out to us via phone at (852) 2240 5680 or email to dghk-eshop@hktdc.org for immediate assistance.

 

3.   Can I make a change to my billing or shipping address before my package ships?

You are strongly advised to contact us directly via phone at (852) 2240 5680 or email to dghk-eshop@hktdc.org on the same day when an order was placed! If an item has already been processed for shipping, you may not be able to change the address.

 

4.   Why is my order not being delivered in the time estimated?

Shipping estimates are offered by our service providers.  In view of the COVID-19 situation, please understand that customers may experience delay in shipment, please rest assured that they are on the way!

 

5.   How can I pay my bill?

We accept payments made by Visa and MasterCard for all orders. Pick one that is easiest for you!

 

RETURNS & EXCHANGES

1.   Can I exchange my order?

YES! Any order placed can be returned within14 days upon receipt of merchandise. We welcome unwashed, unaltered or unused merchandise in sellable condition and original packaging for exchange. Please ship out by courier or post to HKTDC Design Gallery (Address: G/F, Convention Plaza, 1 Harbour Road, Wanchai, Hong Kong).

Please understand that the delivery charge from your location to our designated location is not covered at the moment, however, the shipping fee to send out the exchanged goods will be borne by us! Once received, we will be more than happy to exchange all the items we have received.  We will email you a notification once this has been processed. Once processed, please allow us 2-4 business days to ship out the exchanged item.


2.   Can I exchange my order if merchandise is found defective?

YES! We want to make our returns process as seamless as possible.  Please return the product within 14 days upon receipt of merchandise. We welcome unwashed, unaltered or unused merchandise in sellable condition and original packaging for exchange. Please ship out by courier or post to HKTDC Design Gallery (Address: G/F, Convention Plaza, 1 Harbour Road, Wanchai, Hong Kong).

Please understand that the delivery charge from your location to our designated location is not covered at the moment, however, the shipping fee to send out the exchanged goods will be borne by us! Once received, we will be more than happy to exchange all the items we have received.  We will email you a notification once this has been processed. Once processed, please allow us 2-4 business days to ship out the exchanged item.


3.   I forgot to add an item to my order, can I make a change before it ships?

In order to process your order instantly, all items will be sent directly to our warehouse for shipping once we have received your order.  Thus, please bear with us that no changes can be made at this stage. Kindly place a new order on the website for any additional items.

 

4.   Can I change the color or size of what I just ordered?

In order to process your order instantly, all items will be sent directly to our warehouse for shipping once we have received your order.  Thus, please bear with us that no changes can be made at this stage. Kindly place a new order on the website for any additional items.

 

INTERNATIONAL ORDERS

1.   Do you ship internationally?

Unfortunately, we currently do not provide international shipments. We are expecting international delivery in the near future, please stay tuned!